Who are we?
This exchange is operated by Bitcoin Co. Ltd., a Thai registered company since 2013.
How do I trade?
Are deposits safe?
We take security very seriously and take a range of precautions including:
- Two-Factor authentication available (and recommended)
- Company owners are the only people with physical access to the wallet servers
- Wallets servers utilize full disk encryption and allow no incoming outside connections
- Website frontend does not run on the same servers at the wallet servers
- Website frontend never has direct access to the wallet servers
- All large withdraws are manually processed and checked by humans
- All code was written in-house by our own staff; we did not use any other existing exchange software. As such we know our code inside and out; line by line.
In addition to security measures we also operate as a full reserve, and will always keep 100% of deposited funds. We will never use these funds to any other purposes.
We offer full transparency and you can view a list of every positive-balance address that we own in our exchange transparency system.
Bitcoin Co. Ltd. also stands completely behind this exchange; if funds were stolen from the exchange the company would utilitize it's own assets to cover loses to the full extent of the company's capitalization.
We will use cold wallet storage once the exchange balances become sufficiently large to require it.
How much are fees
The standard fee is 0.25% per trade. This amount is always charged on the primary currency of the trading pairing. In most cases that means the fees are charged in BTC.
Fees are automatically deducted at the time the trade is executed. There are no fees charged at the time of created an order, and if you cancel the order no trade fees are charged at all.
When viewing the orderbook my order value is less than the value I created; why?
The value of your order shown in the orderbook shows the value of your order after the fees have been accounted for
I lost my 2Factor Device
Please contact us and we will ask you questions to verify your account ownership
This may include sending us verification documentation; so it's preferable to make a backup of your authorization barcode/secret code.
Before you enable 2Factor make sure you note down your secret code (or save a copy of the barcode image). For security reasons you will not be shown this code or barcode again after enabling 2Factor authentication.
What are options?
An option is a contract giving the contract buyer the "option", but not the obligation, to buy or sell a specific amount of coins for a specific price at any time until the contract expiration.
Getting started with options
Option buyers: You may be a good candidate for buying options if you are concerned about the future value of a coin. For example if you have some Dogecoins and you are worried that the value may decrease in the future; it would be a good idea to buy a put option giving you the ability to sell those Dogecoins in the future at a reasonable price.
In this example if the value of the Dogecoins actually stayed the same or increase you'd let the option expire, but if the price did go down you'd able to exercise the option and sell your Dogecoins for a higher price.
To buy an option click on the "Options" menu and then choose your currency; you can click on the "Calls" (contracts giving you the option to buy) or "Puts" (contracts giving you the option to sell) tabs to see options that are available for purchase.
Click the "Bid" button to buy an option. You can either buy at the asking price and purchase the option right away, or make a lower offer and wait to see if anyone will sell you the option for this lower price.
Option Issuers: If you have coins sitting in your balance which are currently unused you may be a good candidate for issuing options.
By issuing options using your surplus funds you can earn income from the sale of the options.
To issue options go to the "Issue Call Option" or "Issue Put Option" tabs. You can set your own parameters for the options you are issuing, but you are more likely to be able to sell the options if you try to keep your options uniform with the other options available on the market.
I bought an option, now what?
After buying an option you can do three things with it:
- You can re-sell the option, to do this you can go to "My Options" and click the "Sell" button next to the option and set the price you are willing to sell it for. At this point your option will be listed for sale on the market and other users can buy if you from you.
- You can exercise the option, this means you will actually trade the amount of funds listed on the option for the specified strike price. To do this go to "My Options" and click the "Exercise" button.
- You can let it expire, to do this you do not have to do anything. All options will expire by default at the end of the option expiration date.
Can an option issuer cancel the option?
Once an option has been sold it cannot be canceled. The funds used to issue the option are locked for the duration of the option, so that at any time if the option holder decides to exercise the option they are guaranteed that the issuer's funds will be available
Before an option has been sold the issuer can cancel it, but they will not receive any refund for the issuance fee.