02-509-8983  

Thai English

Last Updated on 29/03/2019
Back to articles

2FA Password is not working

For Android :

We suggest you to try re-syncing the time on your Google Authenticator app: (For Android only)

1) Go to the main menu on the Google Authenticator app
2) Click Settings
3) Click Time correction for codes


4) Click Sync now


Then try to login again using the 2FA code.

 

For iOS

1. Go to Settings >> General

2. Date & Time

3. enable or re-enable  "Set Automatically "



Then try to login again using the 2FA code.

 

If this still does not work and you cannot login then we recommend you to submit a ticket to remove the 2FA from your account .