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What should I do if I forget my Power Animal?
In order to remove the Power Animal Identity from your account please send us the following:
1) A photo of your passport and a paper sign by hand writing saying "I want to unlock Power Animal Identity and withdrawal" with date (dd/mm/yyyy) and signature.
2) A selfie picture of you holding your Passport and a paper sign by hand writing saying "I want to unlock Power Animal Identity and withdrawal" with date (dd/mm/yyyy) and signature.
We can then unlock the Power Animal Identity on your account so that you can log-in.
We require this for a security measure so that an unauthorized person cannot attempt to get into your account.
After you login to your account, please select and remember the name of your favorite animal. From now on, for our website, when you make an order, the system will strongly require you to select the animal picture. Please select the animal picture that you selected from the beginning.
This will firmly protect you from an unauthorized person. Your BX account will be more safer.