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Last Updated on 29/03/2019
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Lost 2FA device

Problem:

I have lost my 2FA device and can not access my account:

 

Solution:

Please open a ticket with us here: https://support.bitcoin.co.th/new_ticket.php

In order to remove the 2 Factor Authentication from your account please send us the following:

1) A photo of your passport and a paper written by hand writing saying "I want to unlock 2FA" with date (dd/mm/yyyy) and signature.

2) A selfie picture of you holding your Passport and a paper written by hand writing saying "I want to unlock 2FA" with date (dd/mm/yyyy) and signature.